Instructions

Have questions about using the service?  Our step-by-step instructions will help you take your first steps in shipping parcels:

• How to create an account and complete registration
• How to add orders to the warehouse
• How to form a consolidated parcel and ship it to you
• How to pay via PayPal  with a dollar card without a fee
• How to place a buying order with an EasyShip manager
• How to return an order to the store
• How to split an incoming order into several separate orders

What else is useful  to know about how EasyShip works:

• EXPORT BAN from the USA
• List of goods prohibited for import into Russia, Kazakhstan and Belarus
• Service fees, plus a calculator of delivery prices to different cities and countries 
• All about the delivery options and the speed of each
• How to fill in the declaration correctly?

If you have not found the answer to your question  or need  advice about your parcel – contact our support team for help. 

• via the «Messages» section in your personal account in our service https://lk.easyship.ru
• or by email help@easyship.ru 

IMPORTANT: if your request involves changing the details of parcels or goods – you need to submit it in the «Messages» section of your Personal Account; such requests are not accepted through other channels. 

Replies to emails and special requests usually take 1–2 days. Please do not duplicate questions in the chat, by email and in messages. A large number of duplicates  slows down  their processing. 

We wish you great American shopping and the fastest deliveries!