Processing times for parcels/inquiries at the EasyShip warehouse


Processing times of parcels at the EasyShip warehouse
Status	Processing time	Explanation
At the warehouse	+3 business days	The date of receipt of the order from the courier is not considered
New	Client creates	The client forms the parcel, the status is created automatically
Ready for payment	+3 business days	From the date the parcel was formed by the client (from the "packed" status)
Paid	Client creates	The parcel changes its status to "paid" after successful payment
Parcel has left the warehouse	Day of dispatch	The parcel is included in the shipment and handed over to the carrier
Shipped	+2 days	From the date of the actual dispatch of the shipment (from the status "parcel has left the warehouse")


Processing times for additional services at the EasyShip warehouse
Service	Processing time	Explanation
Reply to client’s correspondence	+1 business day	From the date of receipt of the question from the client
Photo of the contents of the incoming package	+2 business days	From the date of receipt of the package from the courier
Entering the goods from an incoming package into the system by an EasyShip associate	+3 business days	From the date of the status “packed”
Purchasing of goods by EasyShip associate	+2 business days	From the date of the order status "paid"
Returning goods to the seller	+5 business days	From the date of the client’s request

*the processing time frame could increase during peak days (Black Friday, Christmas, Cyber Monday, etc.) but we set the goal of working faster than the above indicated processing times