Instructions: how to return goods to a store or ship them within the USA

If you have orders at the warehouse that you want to return to the store for some reason, follow these instructions:

STEP 1: add the file with the return label (the sticker with the store's address) to the order you plan to return.

Thanks to the return label, delivery to the store will be free (you pay only $10 for the service). The return label must be requested from the seller by contacting the support of the store where you bought the goods. 

If there is no return label, the return will be paid, based on the weight of the goods shipped within the USA.

To attach the return label, select the order you plan to return and click "Edit" (the pencil icon in the name field). 

The order form will open. At the bottom of the page there is a section where you can attach a file. You need to click "Upload file" (as shown in the picture). Files must be uploaded in jpg format

STEP 2: Add a recipient 

First, you need to add a recipient with a delivery address in the USA (fill in all the details from the return label in the corresponding fields). Also enter a phone number and email (any details can be entered here)

STEP 3: Forming the return parcel.

• The order you want to return to the store must be added to a parcel; to do so, tick the corresponding order and click "Form parcel".
• At the second step of forming the parcel, select the recipient you added earlier. 

• After selecting the recipient, the USPS rate will become available. It must be selected (the cost is initially calculated without taking the return label into account. After the parcel is packed, the cost should be recalculated to $10).
• Next, complete all the remaining steps to form the parcel.

• After packing and receipt of payment (the parcel will be in the "Paid" status) we will ship the parcel within the USA. The status will change to "Shipped"

You can track your parcel using the tracking number shown on the return label or in the parcel details in your account.

 Still have questions? Write to us in the chat or in the messages in your Personal Account!