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Cookie Policy · Personal Data PolicyPackages with Customs Notice
Dear customers!
If you are encountering a customs notification (CN) for the first time, we will explain what you need to do:
1. When the parcel arrives at the post office, the recipient must come and receive the notification, which will include the address of the customs office. Only at customs will you be told the reason for your parcel being held
2. Before going to the customs office, gather the documents for the parcel: screenshots of the orders you placed in the online store and proof of payment for them. Also, if the parcel contains items for relatives, it would be a good idea to bring supporting documents proving the relationship (marriage certificates, birth certificates, etc.)
3. At the customs office, you may be asked to fill out an explanation of the purpose of importing your goods. In other words, in your explanation you need to prove to the customs authority that the parcel is for your personal use and that the quantity of goods is necessary for your family's use.
4. If the declared value of the goods in the parcel is understated, if there are undeclared goods, or if they are declared inaccurately, the customs authority may initiate an administrative offense case in accordance with Article 16.2 of the Code of Administrative Offenses
Notes:
- You may refuse to collect the parcel at the post office or not collect it at all (the parcel is kept at the post office for 30 days). Then the parcel will be sent back to Germany, to the Russian Post warehouse. From there, it can be resent with a new tracking number. The return time to Germany takes about a month from the moment it is sent from the post office.
- Return and reshipment are paid separately, according to the postal transport rate.
If you have any questions, you can call our office in the USA for a consultation. We will do our best to help you! Contact phone number for the office in the USA: +1 (929) 999-76-48, or you can call the Russian phone number +7(343)339-45-84 after 17:00 Moscow time (you will reach the office in the USA)