About Us

EasyShip — a service for delivering goods from the USA that helps clients shop in American online stores, receive orders at a warehouse in the USA, combine purchases into one parcel and ship them to Russia, Belarus, Kazakhstan and other available destinations.

We provide clients with a personal address in the USA at our warehouse in Wilmington, Delaware. Purchases from various US online stores, marketplaces and online boutiques can be delivered to this address. Once your orders arrive at the EasyShip warehouse, you can combine several items into one parcel, choose a suitable delivery rate and arrange international shipping through your personal account.

Thanks to our extensive experience in customs matters  we offer our clients free preparation of customs declarations. All you need to do is fill in all the fields when registering  with the EasyShip service and  enter the information about your orders at the warehouse.

EasyShip is for those who want to order goods from the USA, save on international delivery, use parcel consolidation and receive their purchases in a convenient way.

Our core values

Speed

We understand that clients want to receive their purchases from the USA quickly. That is why the EasyShip personal account is designed so that arranging a parcel takes minimal time: you choose the goods, the delivery rate and additional services, and ship the parcel in a few steps.

Transparency

We strive to make the delivery terms clear. The client pays for delivery and only for the additional services they choose themselves. A preliminary cost can be calculated in the delivery calculator, and the final cost is determined after the parcel is processed and packed.

Reliability

We take care in processing incoming orders, packing, documentation and handing parcels over to carriers. EasyShip works with proven logistics partners and tracks shipments at the main stages of delivery.

Support

Our team helps clients with arranging parcels, choosing a rate, filling in details, purchasing goods, consolidation and other questions related to delivery from the USA.

Honesty

We offer our clients the most transparent terms for working with the EasyShip service. You pay only for the delivery of the parcel  to  the specified address in the destination country and for additional services, and only if you have chosen them yourself.  All other features of the service are completely free for clients.

Our goals

We work to make shopping in the USA more accessible and convenient for our clients.

Our task is to provide the client with a clear service for obtaining a US address, receiving orders, consolidating goods, arranging international delivery and tracking parcels.

We strive to:

• be attentive to every client;
• promptly receive incoming parcels at the warehouse;
• quickly notify clients when orders arrive;
• handle and pack goods carefully;
• help clients fill in the declaration details correctly;
• offer convenient delivery rates;
• answer clients' questions through the support service;
• work only with reliable transport and delivery partners;
• make the delivery process from the USA clear and convenient.

What we do

• provide the client with a personal warehouse address in the USA;
• receive incoming orders from online stores;
• notify the client when goods arrive at the warehouse;
• combine several orders into one parcel;
• help prepare the shipment for international delivery;
• offer additional packing services;
• provide a choice of delivery rates;
• help prepare the customs declaration based on the client's data;
• hand the parcel over to the chosen carrier;
• provide shipment tracking in the personal account.

If a store does not accept your card, does not ship to a forwarder's address, or you are unable to make the purchase yourself, you can use the service for purchasing goods from US online stores. To do so, simply add a link to the item in your EasyShip personal account.

How EasyShip works

1. You register on the EasyShip website.
2. You receive a personal address in the USA.
3. You order goods from American online stores to our warehouse address.
4. You add the order details in your personal account.
5. We receive the parcel at the warehouse and notify you of its arrival.
6. You choose the goods to ship.
7. If necessary, you order additional packing services.
8. You choose a delivery rate.
9. You fill in the declaration and recipient details.
10. You pay for delivery.
11. You receive the parcel by the chosen method in the destination country.

Consolidation of parcels from the USA

One of EasyShip's main advantages is the ability to combine orders from different stores into one international parcel. This is called consolidation.

Consolidation helps reduce the delivery cost because you do not need to ship each order separately. You can buy goods in different US stores, wait for them to arrive at the EasyShip warehouse and then form one combined parcel.

This is convenient if you buy clothing, footwear, accessories, home goods, children's goods, sporting goods, electronics and other goods for personal use that are permitted for carriage.

Customs declaration and documents

EasyShip helps prepare the customs declaration for international shipping based on the information the client provides in the personal account.

For correct processing, the details of the goods must be filled in carefully:

• name of the goods;
• quantity;
• value;
• links to the goods, if required by the chosen rate;
• recipient's details;
• country and address of receipt;
• additional information, if required for the chosen delivery method.

The client is responsible for the accuracy of the information about the goods, their value, quantity and purpose. If the information is incomplete or incorrect, this may lead to delays, additional checks, customs charges or refusal of carriage.

Why clients choose EasyShip

EasyShip is chosen by clients who need a convenient service for shopping and delivering goods from the USA.

With us you can:

• get a personal address in the USA;
• shop in American online stores;
• use the goods purchasing service;
• combine orders from different stores;
• choose a suitable delivery rate;
• arrange parcels through your personal account;
• track shipments online;
• get help from the support service.

EasyShip is a convenient solution for those who want to buy goods in the USA and receive them in their own country with clear processing, consolidation and a choice of delivery method.

Address of our office in the USA: 620 A st, Wilmington, Delaware (DE), 19801

Working hours of the EasyShip office in the USA: Monday to Friday from 9:00 AM EST* to 6:00 PM EST*; parcels are received from 8:00 AM EST* to 4:00 PM EST*

* EST – Eastern Standard Time (7 hours behind Moscow time).

 An additional EasyShip office  is located in Russia. It provides technical support and the service HelpDesk.

Working hours of the office in Russia: Monday to Friday from 8:00 to 20:00 Moscow time.

Our contacts:

TBE International, Inc, Reg. No. 2304459

Contact phone number of the US office: +1(929)999-76-48 

Contact phone number of the office in Russia: +7(343)339-45-84

Our email address: help@easyship.ru

You can write to the HelpDesk via the feedback form _

Online chat hours: from 10:00 to 19:00 Moscow time, Monday to Friday

Detailed information about how the service works, rates, restrictions, arranging parcels and delivery rules can be found in the Instructions section